24/7 CALL ANSWERING

Missing a phone call can mean missing a crucial business opportunity, unintentionally suggesting that customer are not your top priority. Investing in a 24/7 live phone answering service not only saves time and resources but also maintains a professional image.

Our skilled operators handle calls under your business name, meticulously following your instructions. Whether directing calls to you directly, taking detailed messages for later follow-up, or managing overflow and after-hours inquiries, our service guarantees seamless communication so you can ensure every caller receives personalized attention from a real person, minimizing the risk of them turning to competitors for more immediate responses.

This is our typical call flow, keep in mind that everything is customized to your specific needs:

1

PROFESSIONAL GREETING

A professionally trained live operator answers the call.

2

DETAILED MESSAGE TAKING

The operator collects your caller's details and their message.

3

INSTANT NOTIFICATION

You receive an SMS alert either by phone, cell, text and/or forwarded to your email.

4

SEAMLESS COMMUNICATION

The operator checks your availability and can directly transfer the call. If you're unavailable, they collect caller details and message.

VIRTUAL RECEPTIONIST

Our virtual receptionist service offers more than just answering calls and taking messages—it's a comprehensive, professional solution designed to manage a variety of communication tasks. With trained operators answering calls in your business name, they handle straightforward requests, schedule appointments, and transfer important calls to you when available, ensuring every lead is captured.

With same benefits as an in-house receptionist but with the flexibility and efficiency of remote support, this cost-effective service keeps your business open and responsive 24/7, making a lasting impression on callers and helping your business grow.

OUR ANSWERING SERVICES ARE ENGINEERED TO GO BEYOND MERE QUESTION-ANSWERING.

As a versatile solution for modern businesses, our virtual call takers can handle a wide array of tasks to streamline your operations and enhance customer interactions.

ALWAYS AVAILABLE TO TAKE CALLS

Always available to take calls Our trained professionals manage tasks promptly and efficiently.

NO VOICEMAILS

All calls are answered live and actioned to your companies needs.

CAPTURE LEADS

No calls are missed. Additionally, they can perform administrative duties, ensuring all information is accurate and current.

CUSTOMIZED INTEGRATED SYSTEMS

Customizable support can integrate seamlessly with your in-house programs via CRM.

AFTER-HOURS CALL HANDLING

Top-Tier Answering Solutions provides 24/7 after-hours support, ensuring your business stays accessible at any time. Our virtual receptionists are always ready to handle calls, offering your customers professional, friendly service even outside regular hours. Calls are answered promptly in your business name, with our team following your specific instructions to provide a smooth and positive customer experience.

REAL-TIME AFTER-HOURS CALLS

You receive immediate updates about after-hours calls through calls or texts, as per your preference.

LIVE ANSWERING OVERNIGHT

Our receptionists are available all night, ensuring no call goes unanswered.

FRIENDLY STAFF

Our team is not only professional but also friendly, providing a warm and inviting interaction for every caller.

EMERGENCY DISPATCHING

Urgent calls are handled with the utmost priority and dispatched according to your emergency protocols.

CUSTOMIZED SCRIPTING

Every interaction is tailored to represent your business exactly as you would, based on scripts we develop together.

COST-EFFECTIVE

Get the benefits of full-time professional answering services at a fraction of the cost of in-house staff.

LIVE ANSWERING OVERNIGHT

Our receptionists are available all night, ensuring no call goes unanswered.

REAL-TIME AFTER-HOURS CALLS

You receive immediate updates about after-hours calls through calls or texts, as per your preference.

FRIENDLY STAFF

Our team is not only professional but also friendly, providing a warm and inviting interaction for every caller.

EMERGENCY DISPATCHING

Urgent calls are handled with the utmost priority and dispatched according to your emergency protocols.

COST-EFFECTIVE

Get the benefits of full-time professional answering services at a fraction of the cost of in-house staff.

CUSTOMIZED SCRIPTING

Every interaction is tailored to represent your business exactly as you would, based on scripts we develop together.

PRICING

BASIC

50 Minutes

$150

Per Month

Account setup and programming fee: $175

PRO

100 Minutes

$275

Per Month

Account setup and programming fee: $325

EXCLUSIVE

250 Minutes

$540

Per Month

Account setup and programming fee: $130/hr

ELEVATOR MONITORING

24/7 Phone line monitoring for your building elevators

$25

Per Month

$100 Setup Fee

ADD-ONS

AUTOMATIC ANSWER

$10 per month
Customized automatic wait time message for callers

AUTOMATIC ROUTE

$10 per month
Interactive voice services that automatically routes based on caller selection

VOICEMAIL

$10 per month
Portal access to all voicemail and messages

Ready to enhance your customer service and improve your business? Click the button below to pick your plan and add-ons!

Not sure yet and want more explanation? Unsure if your business is among the industries we serve? Click the button below and book your free consult now!